All Office Support, Inc.  

"Not Just Answers...Solutions!"

Telephone Answering Service F.A.Q.

How does it work?

We assign your business one or more of the toll-free numbers numbers the phone company dedicates for use by our equipment.  You can use this number as a direct call number and give it to customers, or you can use call forwarding from your local telephone company to reroute calls from your regular business line to your toll-free answering account line whenever you want.  Detailed information on your company, including answering phrases, priority assignment, "On Call" and contact information is stored in our computer system. When your line rings, the operator answers with whatever phrase you have indicated (for example: Good morning! ABC Enterprises. How may I direct your call?) and enters the message directly into the computer as your caller is speaking. The information is then paged, faxed, sent by e-mail, or may be call-patched  according to your established instructions. Each call is handled exactly the way you have directed to ensure the highest quality service for both you and your customers.

How do I get my messages?

The message the operator records in our computers can be sent to you by alpha pager, by text message to your cell phone, by fax or e-mail, according to your instructions.  If you wish, the operator can also verbally read the message into your voice mail system for retrieval at your convenience.  In emergency cases, we can "patch" the caller to your cell phone, home number or other numbers designated by you.

If I am expecting a very important call, how can I be notified when it comes in?

You can change or amplify your standard instructions with just a simple call to the  supervisor on duty. You might, for example, provide a reach number for the operator to call you directly at a specified location when your important call comes in. For certain critical situations, we can place the caller on hold while we contact you and... with your approval...  patch both you and your caller together.

What makes you different from all the other answering services?

Quite simply, it's the QUALITY of our people that sets us apart.  We pride ourselves on becoming a true extension of your office so that your callers receive the same level of attention when they talk to us as they do when they talk to you.  To make sure we maintain this high standard of performance, each operator participates in over 40 hours of extensive and in-depth professional training before they ever handle a live call. Supervisors are on duty 24 hours per day, and each operator's performance and individual training needs are evaluated on a monthly basis.  Operators have a true team spirit, and take a genuine interest in the work they do.  Their efforts are reflected in the long term relationships we maintain with our clients.

How long a contract do I have to sign up for?

The success of our business depends upon the quality of service that you receive, not on a legal document.  For that reason alone, we operate on a month-to-month basis with our clients unless they prefer to do otherwise. If your business or government agency requires a contract, we will be pleased to provide one.
 

What equipment do I need to use the answering service?

The only thing you need is Call Forwarding Service from your local telephone company. We recommend that two additional features be added when you add call forwarding: "No Answer/ Forward" and "On Busy/ Forward". These added low cost features provide you with the peace of mind that your business line will always be answered, even if you forget to transfer your phones when you leave the office.

How does the billing system work?

The billing cutoff is on or about the 23rd of the month for that month's charges, and for service for the following month.  Invoices are due on the 10th of the month following.     A "Late Payment" service charge will be added to invoices which remain open after the 15th of the month, and an account will be immediately suspended if any invoice is not paid on or before the 20th of the month.  Suspended accounts will be reactivated only when full payment of all open invoices.  A deposit equal to one month's service, may be received.  Disputes, collection actions, and appearances are governed by prevailing  laws.

How do I open an account?

Answering services are customized to each customer's needs. To work out a plan to fit your business, please call us... Toll-Free...  at 1-888-245-1025

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